As a vendor you will be required to often work with many individuals that make up your client as a whole or by dealing with an individual who represents the entire company. When you work with certain individuals however it is a common that they disassociate what the true purpose of the project is. An employee outside of the upper management ring is more likely to focus on their own personal needs and inquire about issues that relate solely to their position. Often this case of being assigned a primary contact to work with throughout the project will cause deviation from what has been deemed the plan of action. Although it is natural for tunnel vision to occur within projects it is important that as a vendor you take the responsibility to make sure that you are always on the same page as your client’s upper management. An individual may not have a grasp of the full picture that their respective company is aiming for. Accomplishing the goals set by the client as a whole should always be your main objective and should not be clouded by an individual’s side comments or ideas. It’s best that you keep your priorities in check and constantly refer back to the true decision makers before beginning or modifying existing specifications. Stepping away from the true issues will often result into prolonged work which can only lengthen the expected time for product completion.
Tags: client, Client Empoyees, Client Interaction, Company Objective, Cooperative Client, Project Management, Upper Level Management, vendor, Vendor Collaboration, Vendor Project, Vendor Responsibility, Vendor/Client Relationship