Posts Tagged ‘Client Interaction’

Employee Prioritization

Wednesday, April 6th, 2011

As a vendor you will be required to often work with many individuals that make up your client as a whole or by dealing with an individual who represents the entire company. When you work with certain individuals however it is a common that they disassociate what the true purpose of the project is. An employee outside of the upper management ring is more likely to focus on their own personal needs and inquire about issues that relate solely to their position. Often this case of being assigned a primary contact to work with throughout the project will cause deviation from what has been deemed the plan of action. Although it is natural for tunnel vision to occur within projects it is important that as a vendor you take the responsibility to make sure that you are always on the same page as your client’s upper management. An individual may not have a grasp of the full picture that their respective company is aiming for. Accomplishing the goals set by the client as a whole should always be your main objective and should not be clouded by an individual’s side comments or ideas. It’s best that you keep your priorities in check and constantly refer back to the true decision makers before beginning or modifying existing specifications. Stepping away from the true issues will often result into prolonged work which can only lengthen the expected time for product completion.

Client Relations

Tuesday, January 25th, 2011

Success isn’t always measured in how much money you have but rather the connections and relationships that you establish with your clients. In service companies a majority of owners will distinguish a line between friends and clients to better protect themselves. This subsequently leads to an open door policy where customers flow in and out, leaving you empty handed when the tides change. What companies want are loyal clients where there is a strong sense of security towards each other.  Successful people are better equipped by their sociable abilities to form relationships with their clients and better smooth out transactions between both businesses. Sometimes the personal relationships between two people who own separate companies are able to smooth out conflicts when and if they arise. By forming relationships it further improves the level of trust and potential work on both parties ends.  A vendor/client relationship is not always something you should strive for but it’s important to establish business connections. By attempting to be more involved with your clients and putting more effort into interacting with them on a daily basis will give both of you a better sense of understanding for each other as well as open up many future possibilities.