Posts Tagged ‘Potential Issues’

Client Feedback

Friday, May 11th, 2012

Feedback can be one of the most effective ways to shape your company and allow you to better suit your clients needs. Most of the time client feedback is not taken as seriously as it should and is pushed lower down the rungs when moving the company further.

Every client can offer you a different and deeper perspective which can help bring potential issues or ideas to your attention. Understanding your client’s business needs and process will enable you to provide a more effective service that ensures their satisfaction. It’s important that you ask specific questions to your client and plan accordingly when you approach them. Some points in time to gather feedback would be during certain checkpoints of extended projects, under stress or when you suspect any dissatisfaction when interacting with the client. You should also keep in mind that the best way to obtain client feedback is to simply communicate with your clients. Rather than using surveys you should approach it in a personal manner in order to truly gain an understanding of what your client has to say.

After obtaining feedback from your clients you can then take that information and reassess your processes and methods that you use. You should place your clients concerns above your own and address their issues first to ensure that they are truly content with using your services. Client feedback will allow you to step back and reevaluate where your company currently stands and allow you to grow in a direction that would benefit your clients.

 

A Vendor’s Confidence

Wednesday, June 22nd, 2011

One day you may be introduced to a client whose business model you do not support or may not believe in. Whether they are in a completely different field or have different aspirations from yourself you should never let this influence your potential relationship. If the client’s company sells cigarettes and you are an advocate against smoking you should simply agree to disagree. Often time’s partnerships like these are avoided all together rather than cooperating and earning another potential long term client. The only avoidance should be in allowing a conversation to get off track and dodging touchy subjects. By keeping everything in conversation rev0lving around business you can help prevent any potential issues to arise in the future. During the proposal period you should carefully review the client’s requirements and be sure that you will be able to fill all of their needs with confidence. Just because you have no shared interests doesn’t mean that you aren’t the perfect candidate to handle their issues. You do not need to have the exact same beliefs and business concepts in order to connect with your clients. If you have no interest or knowledge in their area of expertise it’s best to just leave it that you are knowledgeable enough to admit you have no knowledge in the subject. If you feel confident in your abilities to satisfy the client’s needs there is no need to include any personal beliefs or matters into the relationship and prevent yourself from providing excellent service.

Anticipating Issues

Thursday, November 11th, 2010

Although everyone has their own responsibilities it is always a good practice for a vendor to watch over their respective clients. In a constantly moving business it’s indefinite that issues are bound to occur and even if they don’t affect you it is always appreciative to offer help. Often we find ourselves dealing with clients that are easily overwhelmed by minor problems to us but consider them major problems to themselves. Today it’s a rare commodity to come across a vendor that will continue to aid its client after they have provided their services. It’s obvious that business is constructed of partnerships and any insight to avoid bumps along the road is beneficial to both parties. A client will definitely appreciate the extra effort put forth and will hopefully repay you in the future. It’s important to always keep your eyes open on your issues as well as the clients as you professionally know what’s best. The justification of your work is also necessary in the future in order to aid the customer/vendor relation. You must foresee any potential issues that may arise in the future so that they are easily manageable or avoided altogether. You must also be sure that the client does not take advantage of you providing support or else the relationship will become reliant where only the client is reaping the benefits.