Posts Tagged ‘services’

Anticipating Issues

Thursday, November 11th, 2010

Although everyone has their own responsibilities it is always a good practice for a vendor to watch over their respective clients. In a constantly moving business it’s indefinite that issues are bound to occur and even if they don’t affect you it is always appreciative to offer help. Often we find ourselves dealing with clients that are easily overwhelmed by minor problems to us but consider them major problems to themselves. Today it’s a rare commodity to come across a vendor that will continue to aid its client after they have provided their services. It’s obvious that business is constructed of partnerships and any insight to avoid bumps along the road is beneficial to both parties. A client will definitely appreciate the extra effort put forth and will hopefully repay you in the future. It’s important to always keep your eyes open on your issues as well as the clients as you professionally know what’s best. The justification of your work is also necessary in the future in order to aid the customer/vendor relation. You must foresee any potential issues that may arise in the future so that they are easily manageable or avoided altogether. You must also be sure that the client does not take advantage of you providing support or else the relationship will become reliant where only the client is reaping the benefits.

Subtle Differences

Monday, October 18th, 2010

Few people today understand the discrepancies between an invoice and bill due to their many similarities when being viewed from the service. In the English language many words are synonymous for one another but yet hold two different meanings behind them. An invoice is described as a commercial document issued by a seller to the buyer, indicating the products, quantities, and agreed prices for products or services the seller has provided the buyer. They also indicate to the buyer that they must pay the seller, according to the payments terms and conditions. What an invoice does not do however, is give the buyer the balance of previous works that may not have been paid yet and represent only what has currently occurred. Bills are a combination of invoices and statements which contain all the information that a buyer would see on an invoice. A bill goes further in depth to show the buyer both the balance of what services have previously been provided in addition to the most recently completed tasks. Simply put a bill gives the buyer a more complete picture of everything that has taken place up to that point in time where the buyer receives it. The previous costs, invoices, and payments are all incorporated into the structure of a bill to provide the buyer with a broader view of what their remaining balances are.

Client Infighting

Monday, August 23rd, 2010

For a small and expanding company it’s important to establish the consistency of its clientele base. When venturing out into the business world it is commonly found that you will work with other small business owners such as married couples or prior friends. These types of clients have certain weaknesses such as getting divorced or questioning who amongst them has the most authority over the others. As a business you must be able to stay neutral when entering awkward positions and treat the parties involved equally. One of the most crucial components of professionalism is to remember to never play favorites when playing a role as a vendor of services. Other factors that may come up with ex-partners or couples who have been divorced are the complications in the way you do business by dividing the services amongst the pieces of the company. It is in these circumstances that you must not choice one over another and know the key people that you must deal with in order to keep the client’s business. For small business remaining in a professional state may lead to potential clients down the road if the company has split or changed. Decisions between the vendor and client must always be well thought out as well as brought to the attention of everyone who is involved. By keeping neutral and staying within the legal boundaries when dealing with touchy situations will help to avoid any snags or disagreements you might be stuck between.

Bill Auditing

Tuesday, June 22nd, 2010

The definition of an audit is an evaluation of a person, organization, system, process, enterprise, project or product. Audits are performed to ascertain the validity and reliability of information and to also provide a sense of internal control. The goal of an audit is to express an opinion on the person, organization, system in question, under evaluation based on work done on a test basis. When working for a long standing client it sometimes comes to a point where the vendor must defend its wares and prove the quality as well as the benefits they have provided. Its a natural cycle in business to prove to the client that the services being provided are meeting their needs and are boosting the company’s efficiency. No matter how healthy the relationship between the vendor and the client is there will always be a need to prove that results are being produced for the money involved. Generally the rule is that you won’t survive in business unless you’re ethical, if there is ever a reason to be ethical it’s because of that occasional bill auditing. One day all the work you provide will be audited and it is important to have used proper time tracking mechanisms to ease the justification of your work. If you’re ever put into a situation where your work is questioned it is no reason for you to become defensive in a professional services industry where this is a common occurrence. Auditing is actually a part of business because it gives you an opportunity to bring the value and benefits of the services you provide to the client’s attention.

What Every Small Business Owner Needs To Know

Wednesday, July 8th, 2009

small business ownerA successful business is all about knowledge in management (money, employee, assets, etc.) promotion and growth.

The mechanics of a successful business very basically is bringing in more money than is going out. This means that you need to buy your supplies in a knowledgeable fashion, getting quality at the best price, you need to manage your employees to get the best production out of them. This doesn’t mean run a sweat shop, but keep your employees happy so they can do their best work.

Set goals for you personally as it pertains to the company, goals for the company and goals for your employees. When these goals are met and or surpassed, acknowledge that in some fashion, give the employee a raise, throw a party for meeting a company goal, and give yourself some acknowledgement for meeting your goals too. This doesn’t mean blow the bank on any of the acknowledgements but do something to mark the occasion.

Promote your business, word of mouth is always the strongest advocate, but other advertising is also needed. Figure out your audience and advertise to them in their comfort zone. Try multiple types of advertising, if one doesn’t work, pass it by and move on, don’t just give up.

Hit your competitors where they aren’t. This means make your services unique, ‘value added services’ will bring you more business. Give your customer more for their money without hurting your company profits.

Keep records, records are your company’s history and future. Your records can give you a critical path for your company.