Posts Tagged ‘Client Project’

Client Side Projects

Friday, April 13th, 2012

When dealing with clients there are multiple possibilities of business ventures that a single project can offer you.

You might find that your clients have peaked interest in having additional side projects on top of the relationship that is already established. The idea of having multiple ongoing projects for a single client is exciting but is often rushed and approached incorrectly. Although it’s a positive that you are able to further provide services for your client it’s important that you don’t cannibalize the work that your relationship was originally founded upon. By keeping projects separate you can help to increase your client retention and ensure that the core of the business between you two stays intact.

Usually, vendors allow themselves to be overtaken by the incentive of fresh potential work and allow the original foundations of their business relationship to be altered or replaced all together in the process. The details involved with each project should also be discussed separately and made clear to the client that they are two completely separate entities from one another. Any original work should be properly preserved in order to ensure that the side projects do not jeopardize any previous commitments and projects.

 

Working with other Vendors

Monday, November 21st, 2011

There’s a possibility that at some point in time your client may bring in another vendor to provide them with services. It’s your responsibility to be cooperative, professional and unbiased when dealing with the client. If the other vendor is stepping into your territory it’s best to keep your client’s best interest as your highest priority. Depending on the situation you’ll want to voice your personal opinions and shed some light on potential issues or thoughts. It’s important that you let the client know if you feel that the other vendor is suited for the task and if you have any concerns that may experience. Keep in mind that the last impression you want to project to the client and the other vendor is that your territorial. Being passive and allowing the client to come to their own conclusions will be beneficial in the long run. At times you may feel that another vendor is better suited for a specific project it’s your obligation to allow the other vendor to take the project. Always stay focused upon the client’s interest and ensure that they are communicating with the other client so that they are certain upon the other vendor’s knowledge and capabilities. Communication between the client and vendors are essential if a new vendor is going to pick up a project from the original vendor.

 

Multiple Client Projects

Wednesday, August 3rd, 2011

In the past we’ve covered the importance of drawing up detailed specifications when doing client project work. However this process may become more tedious and time consuming when a contract involves multiple clients. In order to provide services for multiple clients you need to use prioritization, estimation, and leeway for unforeseen issues that may come up in the future. Specific clients may require more time and special attention than what is usually required so they need to be prioritized accordingly. For each client included under the contract it is necessary to estimate the amount of work, time, and effort that will be needed to be put forth. In situations such as these it’s best to plan ahead and plan for more hours rather than giving the clients unrealistic expectations. Your specifications must be well thought out and accommodate the clients that will be receiving services under the contract. Your scope of work must have specific determinations for each client’s needs as well as the room for complications. It’s best to approach a client and complete the project under the predetermined amount of time rather than going back to them asking for more time.

 

Proposals

Wednesday, May 4th, 2011

As a vendor one of the most time consuming aspects of scoping out work for current or potential clients is the construction of proposals. Contrary to popular belief it’s important that you do not base your proposals off a template to speed up the process. Each client and project is unique which requires every minuscule detail to be addressed and all aspects of the potential relationship to be brought out into the open. Your proposal is a direct representation of your company and it would be in your best interest to put in your complete effort towards each proposal. Templates will often leave out thoughts and aspects of the project by only requiring you to fill in the blanks with general information. The time and attention to detail that you put forth into your proposals will shine above those of the other competitors that your client will receive. You must also be selective with sending out proposals and only do so when you feel that your company is fit for the potential client. Requests for proposal are also to be expected whether they are current or potential clients. In this scenario you must determine if your company is fit for it and interested in the project before sending them a throughout proposal. This is where companies would make the mistake of sending them a “cookie cutter” response. Sending out template proposals will only reflect negatively and taking the time to personal ones can be time consuming. Some clients aren’t even confident about the project getting off the ground so it’s important to use your judgment and time management skills to decide if to formulate a proposal. Using your judgment will only help you down the road, saving you time and effort when dealing with potential or current clients.

Client Collection

Monday, January 24th, 2011

It’s certain that on any road of life that you will always encounter bumps along your journey. The same applies for our careers and business relationships, which can leave us in question every so often. What happens when a long term client begins to refuses to pay for the work you provide? Sometimes even the best relationships can turn ugly within an instance and you must come to rough decisions. The first thought that a vendor will have is to threaten legal action rather than trying to work things out. Most of the time the consequences can run as deep as losing another business relationship and a once loyal customer.  The key component in this scenario is that you and this client have worked together before seamlessly but have suddenly found each other in conflict of what is deemed fair. The client refuses to pay certain aspects of your invoice but still wants you to continue work on various projects. Should you continue and risk losing even more time or do you cut the client off completely? Sometimes you have to understand what the client has going on behind the scenes and give them some breathing room before making any hasty collections. As an individual you need to ask yourself if the cost of losing a long term client is worth the price of the work you have provided for them.  If the differences can be worked out the potential work they may require of you in the future may even hold greater promises.