Posts Tagged ‘Client Relationship’

Following through with Clients

Wednesday, October 3rd, 2012

When providing services to your clients it is essential that you maintain your level of commitment to them. The mistake that some vendors make is they begin prioritizing clients lower because of the feeling that they will no longer be as profitable. Just because you aren’t being provided as much work from a client doesn’t mean that you should completely turn your back on them. If you’ve completed a project for them in the past and haven’t had anything new manifest don’t allow the idea that they have everything they need, discourage you.

Under certain circumstances you need to step aside and view the relationships with your client as long term commitment. Short term projects may seem insignificant at times but it is important to keep in mind that they might lead to bigger opportunities and projects in the future. Clients can also be valuable in the aspect that they can refer you to some of their other business contacts and bring in a fresh flow of project work for you. Expanding your perception of your clients will allow you to get a better understanding of the bigger picture behind everything. You just want to maintain a healthy client relationship and have faith that if they should need anything they will return for further project work. Clients will be sure to acknowledge as well as remember the effort and attention that you have devoted to them.

Client Compromise

Tuesday, May 29th, 2012

In business, each client is a completely different entity and which will often entail tailored special attention. You may find that one client does not have the sufficient funds in order to accomplish what they would like through your company. It puts you as a vendor in an awkward position because you will either have to pass up the project work or trim your costs in order to better suit the clients budget.

What you should take into consideration is locating resources that would allow for you to provide for your clients and overall reduced cost to both the client as well as yourself. Locating other resources can be the best course of action to ensure that both parties are happy. Having other resources available to your company can also open up possibilities of being able to provide dedicated workers to particular projects if they were required.

Your company will be able to earn project work from the client that meets their budget and gain alternate resources which it can devote to specific potential client projects in the future. As a company it’s essential for you to be able to mold your services to better fit within your client’s requirements, needs, and budget. Having more resources has various advantages and can reduce cost or project completion time depending on the situation. Any business should consider having possible connections that can be called upon if they are needed.

Client Feedback

Friday, May 11th, 2012

Feedback can be one of the most effective ways to shape your company and allow you to better suit your clients needs. Most of the time client feedback is not taken as seriously as it should and is pushed lower down the rungs when moving the company further.

Every client can offer you a different and deeper perspective which can help bring potential issues or ideas to your attention. Understanding your client’s business needs and process will enable you to provide a more effective service that ensures their satisfaction. It’s important that you ask specific questions to your client and plan accordingly when you approach them. Some points in time to gather feedback would be during certain checkpoints of extended projects, under stress or when you suspect any dissatisfaction when interacting with the client. You should also keep in mind that the best way to obtain client feedback is to simply communicate with your clients. Rather than using surveys you should approach it in a personal manner in order to truly gain an understanding of what your client has to say.

After obtaining feedback from your clients you can then take that information and reassess your processes and methods that you use. You should place your clients concerns above your own and address their issues first to ensure that they are truly content with using your services. Client feedback will allow you to step back and reevaluate where your company currently stands and allow you to grow in a direction that would benefit your clients.


Client Side Projects

Friday, April 13th, 2012

When dealing with clients there are multiple possibilities of business ventures that a single project can offer you.

You might find that your clients have peaked interest in having additional side projects on top of the relationship that is already established. The idea of having multiple ongoing projects for a single client is exciting but is often rushed and approached incorrectly. Although it’s a positive that you are able to further provide services for your client it’s important that you don’t cannibalize the work that your relationship was originally founded upon. By keeping projects separate you can help to increase your client retention and ensure that the core of the business between you two stays intact.

Usually, vendors allow themselves to be overtaken by the incentive of fresh potential work and allow the original foundations of their business relationship to be altered or replaced all together in the process. The details involved with each project should also be discussed separately and made clear to the client that they are two completely separate entities from one another. Any original work should be properly preserved in order to ensure that the side projects do not jeopardize any previous commitments and projects.


Service Contracts

Wednesday, April 4th, 2012

Protecting yourself and your company should be one of the highest priorities on your agenda.

When conducting business with any client it’s key that you go through the motions in order to protect your company and your clients. It is essential that you take the time to bring everything out into the open when discussing potential project work and outlining the details associated with your services. Drawing up service contracts can present the client with a greater sense of transparency and understanding. By going through the specific details involved with your relationship you can help avoid any potential issues further on in the future.

Making the effort to sit down with your clients and thoroughly discuss the fine details of the agreement will be beneficial to both parties and help clear the air. A service contract will help outline the scopes of work and clearly define the parameters so there is no confusion on either end. A majority of your clients should oblige to your service contract and understand that it will act as a layer of both protection and transparency. If you find that your clients are hesitant and unwilling to agree to your service contracts you should view it as a red flag.

A client who doesn’t want the parameters of the work they have hired you to provide is clearly a warning sign of problems to follow. If you find that a client refuses to sit down and discuss the terms it’s suggested that you vet them before any further actions are taken.



Client Personal Life

Thursday, March 8th, 2012

Most business professionals choose to embrace having their business meld into their personal life for a variety of reasons.

Those who get involved with their client’s personal lives most often share a stronger bond and generally have a better standing relationship. Benefits such as a more defined level of trust and stronger feeling of security stem directly from these types of business relationships. Being involved with your client on a personal level can serve as an extra layer of comfort when conducting business with one another.  Helping a client with their personal issues can be an investment which could potentially bring in more project work in the future.

Putting forth a personal effort to help your client will only strengthen the business bond between you and benefit both parties.  Establishing a good impression and strong presence with your client can help to boost the image they perceive of your company significantly. You may even open up the possibilities receiving project work from some of their other business connections and relationships. Your client may refer your company based solely upon the connection and loyalty you both share towards one another. That is why providing support in other aspects other than business related endeavors is important so you can shed new light and offer up different perspectives. Investing some time and effort will surely enhance the relationship between you and your clients as well as the potential possibilities for your company.

Client relationships are a good means for strengthening business relationships and obtaining new ones. By getting closer with your clients you’ll ensure that business is on a smoother and more personal level.


Company Ethics

Tuesday, January 31st, 2012

Depending on your moral standpoint you will have a completely different perspective on what you feel is right and wrong. Most people hardly think outside the box and take the time to step into another person’s shoes to view things from their perspective. As a service company it’s essential that you have strong ethics that support characteristics such as honesty and integrity within your client relationships. You have certain responsibilities over your clients that require a balanced method of conducting business that is fair for your clients and also your company. Since you are providing needed services to your clients you must also understand their current situation instead of only acknowledging the project work they hired you to complete. A majority of the time the client will be in a rushed position and anxious to receive their services in an expedited amount of time. It is in situations such as these where it is imperative to reassure the client and provide to them a sense of security that your company is working to the best of its abilities. You should always be as transparent as possible to ensure that you and the client are on the same level communication wise. Treating everyone as you yourself would like to be treated will ensure that all clients as well as employees will receive the same respect that you would want to have returned.

Bartering System

Thursday, January 5th, 2012

It’s a good possibility that one day you might require the services of one of your clients. This situation has many positive and negative aspects that could come into play. Most vendors don’t realize that it can greatly increase the strength of the relationship and also make it deteriorate at the same time. A client will obviously appreciate your business and have a higher sense of faith towards your company for putting trust in their own services. It’s also possible that your client may provide you with the services you require at a much lower cost because of the already established relationship and trust. Overall exchanging services with your client will serve to increase the bond between both companies and form a stronger union. The negative of being in a situation such as this is that it can be much more difficult for you or your client to dispute things. Normal potential issues such as discrepancies in work can be blown into much grander proportions because of the factors involved with this type of client relationship. In many occurrences things can become awkward for both parties regarding the services being provided to one another. In the end it’s always best for you to look over the outcomes of your actions and determine what actions are best for your company.




Ensuring Client Needs

Tuesday, September 13th, 2011

Acquiring new project work from a client can be a very exciting ordeal. However it is often this excitement that leads to issues further down the road for you as a vendor. Your first instinct is to commence working on the project as quickly as possible. By rushing into certain projects you are setting your company up for error without taking the time to understand your client’s needs. The lines of communication always need to be open on both ends in order to ensure that each party has a sufficient understanding. Another method of ensuring that communication is occurring is by occasionally checking back with the client to ensure that the goal is still the same. The specifications your client gives you must be completely comprehended and strategized before any effort is made on the project. With the proper planning and implementation you can prevent the possibility of errors occurring within the scope of work. It is also important in this process to keep your client up to speed and inform them on the progress being made. The client’s vision and goal has to be captured by you so you can provide them with the proper services required to get them to the final product.


Client Concerns

Tuesday, August 16th, 2011

We’ve previously covered the subject of the initial issues encountered when beginning a business relationship with a client. You may find yourself in awkward situations where you are trying to find common ground with the client. Usually both parties must compromise and reach an agreement in order for the relationship to progress. Providing the client with a scope of work and discussing all issues ahead of time will always help to smooth the process. However this portion of the process will sometimes entail bargaining and complications where both parties are trying to get the best value they possibly can. Your business as well as the client involved need to be accommodating and draw the lines which will border your project agreements. The amount of time and effort put into the beginnings of relationship will determine many of its future components. It’s important that you evaluate what services you can provide for the client and at what cost you can offer them. Some clients will haggle or fight for certain price points which may better fit their budget and expectations. You must anticipate that they will have different price ranges and give them options which best suit their situation. You should use your judgment to decide if projects certain projects should be completed in phases or if their issues can be resolved all at once with a detailed specification.