Posts Tagged ‘Communication’

Communication Barriers

Tuesday, June 26th, 2012

In business communication is an essential component both inside and outside of a company. It is clearly important for the ability of teams of workers to cooperate and communicate in order to accomplish project work for a client. It is just as important for a vendor to be able to communicate with a client so that the parameters and details of a project are both well defined.

You will certainly encounter communication barriers in both regards and it would be greatly beneficial if you knew how to handle situations that pertain to this issue. The most common barrier that individuals face are differences in perception and personality. Although everyone is different you must be open to other perspectives and opinions in order to ensure that there is efficient communication between you two. Most people allow others perspectives to influence the outcome of the project instead of trying to communicate and attempting to understand their reasoning.

The workplace needs to be a healthy and successful environment in order to function together. Communicating with the client is just as important as you will need to keep in contact with them to ensure that the project is moving along as planned. Although there are many barriers that come into play during business it’s important that you try to move around them and avoid any confusion. Communicating with your workers and clients will help to divert any potential issues in the future that would be made by making assumptions.

 

Importance of a Website

Friday, February 10th, 2012

Today it’s hard to imagine a business that hasn’t already invested in having a website.

With many companies competing against each other it’s become a constant struggle t0 increase their company visibility. Most consumers today look up a company’s reputation and services online before even considering them as an option. The internet opens up many possibilities to small business and can increase the flow of work throughout its infrastructure. A website is a tool that helps to reach out to a broader audience and establish a larger customer base in a quick as well as cost effective manner. Marketing through the internet is a more cost effective and efficient way of reaching your targeted audience.

A website is the best value to market your company rather than spending large amounts of money locally advertising and promoting your company. Establishing a web presence will give your potential customers a sense of security and offer them a more convenient way to be provided with service. Allowing your company to go digital will also make the communication between you and your companies significantly more efficient. You would greatly benefit from establishing yourself within the online community and expanding your company to the many possibilities that the internet offers.

Working with other Vendors

Monday, November 21st, 2011

There’s a possibility that at some point in time your client may bring in another vendor to provide them with services. It’s your responsibility to be cooperative, professional and unbiased when dealing with the client. If the other vendor is stepping into your territory it’s best to keep your client’s best interest as your highest priority. Depending on the situation you’ll want to voice your personal opinions and shed some light on potential issues or thoughts. It’s important that you let the client know if you feel that the other vendor is suited for the task and if you have any concerns that may experience. Keep in mind that the last impression you want to project to the client and the other vendor is that your territorial. Being passive and allowing the client to come to their own conclusions will be beneficial in the long run. At times you may feel that another vendor is better suited for a specific project it’s your obligation to allow the other vendor to take the project. Always stay focused upon the client’s interest and ensure that they are communicating with the other client so that they are certain upon the other vendor’s knowledge and capabilities. Communication between the client and vendors are essential if a new vendor is going to pick up a project from the original vendor.

 

Vendor Cooperation

Friday, January 28th, 2011

Although your service company has many clients it’s tough to assume that you are their one and only. Certain projects may entail that you collaborate with the clients other vendors to accomplish a common goal. Although it can be difficult at times to cooperate and rely on one another it’s important that the client does not witness any conflict between vendors. The main focus is to complete the task for the client and overcome the obstacles that have been placed in front of you. Sometimes you and the other vendor will not be on the same page which leaves the task at hand more complex than first thought. It’s important that your loyalty towards the client is always true so that issues with communication, cooperation, and implementation are all out in the open to protect the client. At times another vendor’s incompetence can hinder you and your company’s ability to get the task done in an efficient manner. It’s important to let the client know what’s going on but not expect any feedback after you have informed them of the current status. It’s best to be as honest as possible with the client and let them stay as the mediator between you and the other service company rather than getting in between them. You must maintain your company’s professionalism and handle the situations delicately, leaving them to rest on your client for them to make their own decisions.

Contact Lists

Monday, September 27th, 2010

Usually a business finds itself bouncing from one company’s services to another in order to find and establish a partnership that caters specifically to their needs and issues. Most people that do business with other companies do not have the time or patience to go through the standard automated customer service system. The rule that you’re only as powerful as your connections stands true here and is sometimes the determining factor between a simple mistake and a complete mess.  In order to bypass the standard procedures it’s important to establish your connections with higher level workers in order to receive the level of service you deserve for the money you pay. It would be in your best interest to always get the person’s name that is helping you and also ask for their direct number in case any other problems should arise. In moments of crisis or issues that need attention immediately, you would be better off dialing a number to reach an individual directly rather than being left on hold or talking to someone else who isn’t quite as knowledgeable. It’s best to have a better grasp on things and by having close connections to someone who is best suited for the job will give you the peace of mind you need when something goes wrong. Sometimes we can find ourselves desperate to solve an issue and end up spending more by dealing with less reputable companies in order to remedy the problem. It’s important to remember those that have helped you and keep them in mind in order to make the process of communication much easier and getting both you as well as the company back on your feet.

Client Relationships

Tuesday, July 13th, 2010

In a business atmosphere it’s difficult to deny that their is a sense of favoritism when it comes down to dealing with clients. Anyone who has a service business has to have an accommodating personality but sometimes certain clients can push those abilities to the extreme. Separating unreasonable clients who are difficult and have unrealistic from the clients who are cooperative and just vent stress is important.  A perfect example is a cooperative client who is asking for specific requirements but has no intention of paying for the services provided. This deceitful client is much more difficult to deal with because you have to justify your services and fight for your payment once things go sour. While a neurotic and rude client may be more of a personal hassle to communicate with they actually mean no harm and will pay for the services that you provide without having you send multiple invoices. The deceitful client causes more harm to your business by shaking your company foundations by not paying, causing you to pay workers for unnecessary factors or fabricates lies about requirements in order to get out of a contract or agreement for the work you have already provided.  The neurotic/rude client is just stressed and unable to manage it so even though he doesn’t communicate well in the end he is a more reliable customer who is worth the trouble of dealing with.  It’s impossible to read minds which is why it’s important to always have a feel of what is going on between you as the vendor and your client to make sure that the transaction runs smoothly.

Workforce Management

Wednesday, July 7th, 2010

For years the opposing characteristics in managers have left a dividing line between those who run a tight ship and those who make their employees feel miserable in the line of work. During the past couple of years with technology becoming more advanced it has become easier to get in contact with co-workers and colleagues in a business environment. It is now difficult to distinguish proper management of a workforce when the communication between the two forces has increased greatly. The question that remains is should an individual with a seat of power over his workers run a tight ship or cut them some slack every once in a while? Recent surveys have shown that it is now more acceptable to instead text in sick rather than actually calling in. Although this may not seem like a big deal, it breaks the barrier in a personal sense where both parties are communicating on a personal phone which leaves the air open for more personal matters to be brought up. A manager must make tough decisions between workers that are well mannered and willing to learn or those that are already accustomed to the field of work but are difficult to collaborate with. Many circumstances come into consideration when interacting in the office such as personality types which can bring a team together or farther apart. An example would be a person who has a personality which includes a higher level of detail and loyalty which will trump an individual who is overly anxious as well as unable to pay attention to details. The manager must first make decisions when surrounding himself with workers by deciding if their personalities and habits are a compatible recipe for producing successful results. Lower ranking positions such as working at fast food restaurants always have a flowing stream of back talking teenagers walking in as opposed to the corporate business who keeps their carefully screened candidates for many loyal years. Today it is crucial that when running a business you screen your potential candidates with personality tests in order to determine if they are best suited for your needs or positions.

Accounting Accuracy

Saturday, May 29th, 2010

Today it is difficult to even fathom running a business let alone keeping on top of every aspect that is associated with it. As a company flourishes so does its branches which all must be accounted for in the end. A business owner might end up getting bombarded with projects and lose focus in keeping accurate records of the business that is becoming more dominant each month. Almost everyone finds it difficult to sit down to do their taxes or balance their check book but the importance of staying on top of things is stressed when they are rushing to meet their deadlines. A business is a living entity that must be constantly monitored so that it may continue to be efficient and manageable. New and exciting projects may take up the spots on your priority list but it is important that the company records get done before making further advances that may preoccupy your time. People that survive in the service industry have to stay on top of their books in order to maintain a high collection rate, knowing who owes you what and when they owe it to you may be just as important as getting the job done in the first place. It’s almost unheard of in the business world to be passive when billing a client because there is no message of urgency being transmitted when a vendor is trying to collect. It’s better to stay on top of a client and collect as soon as possible than to remind them that their payments are overdue months later. The client is more apt to question what they were charged which will prolong the collection process and stunt the efficiency of a company. Communication and technology have advanced throughout the years so there is no excuse for a vendor to waste time on collecting payments or letting the process get out of hand. It’s important to remember that a company that is confident and believes in the charges it makes is much more successful than the lazy business that allows the client to take it’s time when sending them payments.

Team Communication

Wednesday, May 12th, 2010

Pretty business woman with colleagues discussing in the backBeneath the surface a company is nothing without its workers and the people who make up its work force are nothing without communication. Today communication has reached a new pinnacle and social media sites such as Facebook and Twitter are taking over the expanding market. All industries have been shaped by the influx of techniques to conform to the new streamlined methods of sharing information. Clients and companies alike are now utilizing tools such as skype in order to further the experience of one on one conversations over great distances. Communication is an essential way of life in the business community and will continue to rapidly increase as more elaborate technologies emerge with time.  It is a fact that teams must work in unison and with recent advances in communication the gaps between individuals have closed in greatly. Today workers can shoot ideas to each other via text message or IM and receive feedback instanteneously. Business life as we know it is constantly growing and shifting toward faster methods of sending and receiving ideas on a need to know basis in order to keep moving forward. Young people just joining the work force have the advantage of growing up in a technological age where fellow co-workers and companies are relatively easy to contact. Teams utilizing the tools that technology has made available are now able to expand, communicate, and function on levels that were never thought possible in the workplace.