Posts Tagged ‘law firm billing software’

Friendliness

Wednesday, September 30th, 2009

employee satisfactionHave you ever been to a store that made you felt drained after you left? Whenever I walk into my town’s local supermarket, it feels as if I’ve walked into a funeral mid-ceremony. All the employees look extremely drained, sad, or unhappy. For the most part, groceries are my main concern when shopping, but when the whole experience is ruined by the unfriendly and sometimes harsh environment produced by the management and employees of the store, it makes me not want to shop there anymore.

All it takes is one bad experience to lose a faithful customer. If you have ever been to websites such as resellerratings.com, you have probably seen the countless testimonies of those who have lost respect for a online store they commonly frequent. How can you prevent such occurrences from happening?

Adopting a relatively strict policy on customer service and friendliness can help ensure that customers leave your store happy and satisfied. Tone of voice, posture, and attitude overall affect the way employees and your store appear. EnterYourHours offers a free trial for interest customers. Similar practices can help keep customers satisfied. By maintaining a friendly and helpful atmosphere, customers may feel comfortable when entering your store, and if you’re lucky, they’ll look forward to it.

Preventing Malware from Wreaking Havoc

Thursday, September 10th, 2009

software businessBy taking the proper precautionary steps to secure their computer network, businessmen can avoid computer virus outbreaks.  Although the first known computer viruses started out as harmless but annoying pranks, modern day malware causes millions of dollars of damage each year. In the year 2000, the ILOVEYOU virus was released. In less than one day, this virus spread from one end of the globe to the other. Within one week, the virus caused several million dollars worth of damage as email and web servers across the globe shutdown because of the overwhelming amount of traffic they were receiving. Have no doubt, the threat of viruses is very real. Through the adoption of a few simple techniques, businesses can avoid  network downtime, inconveniences caused by data loss, and most importantly long-term revenue loss.

Backing up important information can not only save you the grief of data loss, but also money. Schedule a time each day, week, or month to regularly backup information stored on your business computers. EYH allows customers to backup and export payroll batches for use with Quickbooks. In the event of a viral outbreak, having backup data will ensure a expeditious recovery.

Use reliable and trusted anti-virus software to protect your computers. Anti-virus programs scan for, protect from, and eliminate viruses attempting to gain access of your computer. Although not perfect, anti-virus software takes a lot of the worrying and guesswork out of preventing and eliminating viruses.

Most importantly, ensure that your employees regularly educate themselves about how viruses work. One of the best defenses against viruses is knowing how they operate. Avoid shady email attachments and executables. By staying vigilant and educated about viruses and other harmful executables, computer users can avoid most if not all malware that they encounter.

Files, Records, and Databases, Oh My!

Saturday, August 8th, 2009
In today’s dog eat dog lawsuit filled business world, keeping records has the potential to save millions of dollars. While some may think filing paperwork is a major pain in the rear, even those who do not enjoy it can all agree that the extra work pays off. At one point in the lifetime of every business, there will be a mix up. Another business may try overcharging for its service. An employee may claim he was never paid. Regardless of what the dispute may be over, the paperwork never lies.
Keeping several records of important information and data reduces the chances of error in business.  Lets face it, as human beings, we forget things. Whether an employee is working on the schematics of a project for a high priority client, or a secretary is returning a phone call, records offer a reliable method for employees to double check important data. If an employee, businessman, or secretary is unsure, they can easily look up the information they need to know. Nowadays, most businesses use computer databases to store their records. Although computer-based records are fairly convenient for most, they are vulnerable to data loss, power outages, and a plethora of other digit disasters. That is why it is important to regularly backup important files and maintain network-wide data redundancy.

531970_million_buck_cheque_1In today’s dog eat dog lawsuit filled world, keeping records has the potential to save millions of dollars. While some may think filing paperwork is a major pain in the rear, even those who do not enjoy it can all agree that the extra work pays off. At one point in the lifetime of every business, there will be a mix up. Another business may try overcharging for its service. An employee may claim he was never paid. Regardless of what the dispute may be over, the paperwork never lies.

Keeping several records of important information and data reduces the chances of error in business.  Lets face it, as human beings, we forget things. Whether an employee is working on the schematics of a project for a high priority client, a secretary is stumbling over a difficult question regarding the pricing of a product, records offer a reliable method for employees to double check important data. If an employee, businessman, or secretary is unsure, they can easily look up the information they need to know. Nowadays, most businesses use computer databases to store their records. Although computer-based records are fairly convenient for most, they are vulnerable to data loss, power outages, and a plethora of other digit disasters. That is why it is important to regularly backup important files and maintain network-wide data redundancy.

Can Rewiring the Infrastructure of Your Business Improve Profits?

Tuesday, August 4th, 2009

organizationLaying a strong foundation for a business to be built upon is very important. Although ignoring inefficient processes may not be a detriment to small businesses, a poorly wired infrastructure will begin to rear its ugly head as business increases. One way of demonstrating this paradigm is by using a balloon and a sharpie marker. Write a few words on a deflated balloon. At first glance, the words appear to be sharp, clear, and crisp. However, try inflating the balloon. As the balloon expands, faults in the handwriting grow and grow until the original words become incoherent and unrecognizable. In the same way, inefficient processes and other faults in business infrastructure become more recognizable as a business expands. So, how exactly does an entrepreneur ensure that his business possesses excellent infrastructure?

One of the best ways to do so is regular evaluation. How is a business supposed to fix poor practices if it is unaware of them? Similarly, how is a businessman supposed to accomplish anything if he doesn’t know what he wants? By regularly asking what goals they wish to achieve, wayward entrepreneurs and businessmen will begin to discover the direction in which they must direct their business. Once the objective of a business is clear, the processes in which that objective is completed can become refined.

Another way an entrepreneur can improve his business’s infrastructure is by seeking the help of other trained professionals. EYH offers legal billing software that helps improve efficiency and take some of the guesswork out of payroll.  There are careers entirely dedicated to improving business efficiency. Be open and receptive to suggestions provided by reputable individuals, but at the same time skeptical towards unsupported claims and evidence.

Building Positive Connections

Monday, July 27th, 2009

employee satisfactionNetworking is one of the most powerful tools a business owner possesses. As cliché as it sounds, many times the determining factor to success isn’t what you know, but who you know. Whether it is a new job opportunity, a recruit for business or finding investors who will support your ideas, having connections really opens up doors for future business opportunities.

Showing genuine curiosity in others is the first step to becoming a networking master. Relating and connecting with individuals is a skill that is acquired over time. If the thought of conversing with a complete stranger frightens you, start small by talking with family and friends. As you become more comfortable with yourself and other individuals, conversation will flow more freely. In due time, striking up and engaging in conversation with complete strangers will be as routine as brushing your teeth.

People like a good listener. Listening is an integral part of the communication process. Many people spend time polishing their speaking skills, but put little to no effort in becoming a good listener. Give the person you are talking to your full attention. Don’t do any activity that will make it difficult to understand the other person’s point of view. While listening skills aren’t as widely publicized as speaking skills, they are just as important in conversation.

Everybody likes someone who makes them feel important. I recently contacted my attorney for legal assistance in dealing with a rude and unresponsive Ebay seller. The man showed genuine curiosity in my case, and did not interrupt a single word I said. We carried on a somewhat lengthy conversation, and at the end of it he pronounced my name incorrectly! Before I even had time to dismiss the thought, the phone rang. It was the attorney, and he was apologizing profusely for saying my name incorrectly. “Man…no wonder this Attorney is rated #1 in the all of the western United States” I thought to myself while flashing a big toothy grin.

Hoping for the Best, Planning for the Worst

Tuesday, July 14th, 2009

531970_million_buck_cheque_1Adopting a cautious yet hopeful attitude can not only save thousands of dollars, but also propel your business into success. Let’s face it. In any financial venture, risk is always certain. Although some companies seem to always avoid disaster despite poor management, leaving your businesses’ assets unguarded is like playing Russian roulette. If nothing is done, sooner or later that risk will catch up to you.

By considering both best and worst case scenarios, businesses can assess and minimize their risks. Depending on the services and products a company offers, the amount of risk will vary. However, by acknowledging the reality of possible of a financial mishap, a company can soften the blow or entirely prevent a disaster.

For example, Mesopotamian farmers were the first of their kind. Back then there was no Complete Guide to Farming for Dummies. However, for those who use hourly billing,  EnterYourHours.com offers an overview of their billing software. Those who planned ahead by storing extra grain lived on to see another season. Those who did not ended up six feet under.

In the same way, the real bread winners of business are those who plan ahead despite being the first of their kind. Google, Yahoo, Open Text Index, and Lycos were all the first of their kind. Google and Yahoo, through fiscal responsibility and good management, have both matured into multi-billion dollar organizations. On the other hand, poorly planned search engines such as Open Text Index and Lycos now lay rest with many others in graveyard of oldschool search engines.

http://enteryourhours.com/SoftwareReference/Deactivating_and_Reactivating_Workers.asp

Text Messaging as a Business Tool

Friday, July 10th, 2009

software businessAlthough sometimes a distraction in our daily lives, text messaging can be very useful as a business tool. Less than 10 years ago, cell phones were considered a commodity for business use, and an oddity for personal use. I remember my dad was one of the first few residents of Washington State to own a cell phone. People would often stare as the giant man strolled down the grocery isle with bible-sized cell phone in one hand, and grocery cart in the other. My mom would sheepishly smile, nudge my father, and urge him to stop using his cell phone in public. Sure, at that time, some people thought his cell phone made him look funny and odd, but it provided him with a competitive edge that no-one else had: While everyone else was fumbling around with pagers, business clients could contact him anytime they needed.

Text messaging allows employees, suppliers, and customers to quickly and briefly communicate when a phone call is impractical. Say you’re at board meeting or a baseball game, and your fellow employee needs to know what time his TPS reports are due. Sure, you could endure a 3-5 minute out-of-place phone call, but then again you could easily send him a text message reply within 10 seconds and save yourself the hassle of being a stooge at work.

More importantly, information can be accessed from just about anywhere at any time. Now you aren’t limited to the computer at your work desk or the laptop in your briefcase. You can receive the important information you need to know from the palm of your hand. News, weather, or whatever it may be, the possibilities for SMS messaging are endless.

Some visionaries have begun to see the potential of SMS messaging. Through the service TexTrack, FedEx customers are now able to receive tracking updates and delivery notifications via text messaging. Enter Your Hours also offers mobile services. Many others are in the process of developing their own mobile messaging systems.   Could your idea for how text messaging is used be the next big break through?

Much like cell phones in the early 90’s, text messaging is still a largely untapped business resource. Over 250 million Americans own and use a cell phone. Nearly everyone in the United States, especially those in business, has a cell phone with text messaging capabilities.