Have you ever been to a store that made you felt drained after you left? Whenever I walk into my town’s local supermarket, it feels as if I’ve walked into a funeral mid-ceremony. All the employees look extremely drained, sad, or unhappy. For the most part, groceries are my main concern when shopping, but when the whole experience is ruined by the unfriendly and sometimes harsh environment produced by the management and employees of the store, it makes me not want to shop there anymore.
All it takes is one bad experience to lose a faithful customer. If you have ever been to websites such as resellerratings.com, you have probably seen the countless testimonies of those who have lost respect for a online store they commonly frequent. How can you prevent such occurrences from happening?
Adopting a relatively strict policy on customer service and friendliness can help ensure that customers leave your store happy and satisfied. Tone of voice, posture, and attitude overall affect the way employees and your store appear. EnterYourHours offers a free trial for interest customers. Similar practices can help keep customers satisfied. By maintaining a friendly and helpful atmosphere, customers may feel comfortable when entering your store, and if you’re lucky, they’ll look forward to it.