Posts Tagged ‘Upper Level Management’

Employee Prioritization

Wednesday, April 6th, 2011

As a vendor you will be required to often work with many individuals that make up your client as a whole or by dealing with an individual who represents the entire company. When you work with certain individuals however it is a common that they disassociate what the true purpose of the project is. An employee outside of the upper management ring is more likely to focus on their own personal needs and inquire about issues that relate solely to their position. Often this case of being assigned a primary contact to work with throughout the project will cause deviation from what has been deemed the plan of action. Although it is natural for tunnel vision to occur within projects it is important that as a vendor you take the responsibility to make sure that you are always on the same page as your client’s upper management. An individual may not have a grasp of the full picture that their respective company is aiming for. Accomplishing the goals set by the client as a whole should always be your main objective and should not be clouded by an individual’s side comments or ideas. It’s best that you keep your priorities in check and constantly refer back to the true decision makers before beginning or modifying existing specifications. Stepping away from the true issues will often result into prolonged work which can only lengthen the expected time for product completion.

Escalating Issues with Clients

Thursday, March 17th, 2011

As a service company your main objective is to make sure that the company you are working for is completely satisfied. It’s important that you collaborate with all portions of the company but seek upper level management to finalize and ensure any decision making. Sometimes the thinking between different tiers of workers within a company will differ completely; it’s up to the highest ranking individuals to determine what is right and wrong for the project. The last thing you want is to be caught in the middle of a disagreement within the company where blame may be pushed around. When communicating with mid-level workers for the company your working for you should always take their ideas into consideration and carry that information along as the project progresses. Although mistakes are often made it’s vital that you as a vendor can manage the project and verify all decisions throughout the company before moving forward. Keeping open conversation between all the active participants can enable a transparency where everyone can be kept on the same page and productive.  Although it is often not the vendors fault for miscommunication or other internal company errors, it’s still important that you take responsibility for the project and get clearer information from higher level superiors. This practice of ensuring that the company itself has worked out ideas and decisions will help smooth out the process as a whole. In order to better the partnership between you and your customers you must make sure that everyone who has a say all share the same common goal.