Posts Tagged ‘Vendor/Client Relationship’

Client Feedback

Friday, May 11th, 2012

Feedback can be one of the most effective ways to shape your company and allow you to better suit your clients needs. Most of the time client feedback is not taken as seriously as it should and is pushed lower down the rungs when moving the company further.

Every client can offer you a different and deeper perspective which can help bring potential issues or ideas to your attention. Understanding your client’s business needs and process will enable you to provide a more effective service that ensures their satisfaction. It’s important that you ask specific questions to your client and plan accordingly when you approach them. Some points in time to gather feedback would be during certain checkpoints of extended projects, under stress or when you suspect any dissatisfaction when interacting with the client. You should also keep in mind that the best way to obtain client feedback is to simply communicate with your clients. Rather than using surveys you should approach it in a personal manner in order to truly gain an understanding of what your client has to say.

After obtaining feedback from your clients you can then take that information and reassess your processes and methods that you use. You should place your clients concerns above your own and address their issues first to ensure that they are truly content with using your services. Client feedback will allow you to step back and reevaluate where your company currently stands and allow you to grow in a direction that would benefit your clients.


Client Side Projects

Friday, April 13th, 2012

When dealing with clients there are multiple possibilities of business ventures that a single project can offer you.

You might find that your clients have peaked interest in having additional side projects on top of the relationship that is already established. The idea of having multiple ongoing projects for a single client is exciting but is often rushed and approached incorrectly. Although it’s a positive that you are able to further provide services for your client it’s important that you don’t cannibalize the work that your relationship was originally founded upon. By keeping projects separate you can help to increase your client retention and ensure that the core of the business between you two stays intact.

Usually, vendors allow themselves to be overtaken by the incentive of fresh potential work and allow the original foundations of their business relationship to be altered or replaced all together in the process. The details involved with each project should also be discussed separately and made clear to the client that they are two completely separate entities from one another. Any original work should be properly preserved in order to ensure that the side projects do not jeopardize any previous commitments and projects.


Bartering System

Thursday, January 5th, 2012

It’s a good possibility that one day you might require the services of one of your clients. This situation has many positive and negative aspects that could come into play. Most vendors don’t realize that it can greatly increase the strength of the relationship and also make it deteriorate at the same time. A client will obviously appreciate your business and have a higher sense of faith towards your company for putting trust in their own services. It’s also possible that your client may provide you with the services you require at a much lower cost because of the already established relationship and trust. Overall exchanging services with your client will serve to increase the bond between both companies and form a stronger union. The negative of being in a situation such as this is that it can be much more difficult for you or your client to dispute things. Normal potential issues such as discrepancies in work can be blown into much grander proportions because of the factors involved with this type of client relationship. In many occurrences things can become awkward for both parties regarding the services being provided to one another. In the end it’s always best for you to look over the outcomes of your actions and determine what actions are best for your company.




The Beginnings of a Client Relationship

Tuesday, July 19th, 2011

The addition of a new client always brings with it various thoughts and questions as you try to get things off the ground. Initially once an agreement is made to work together each party has to ask themselves what they are willing to give in order to ensure a positive experience. As a vendor it is always a touchy subject on what you can do to instill trust in the client and prove yourself in order to earn their business. The client has to ask what exactly they are paying for and what services they will be receiving. In most scenarios a vendor will have to provide additional services in the beginning stages of a new relationship to give the client peace of mind. The vendor has to determine a sense of balance and the borders of what extra incentives can be given to the client. At times a new client might be looking for a quick simple fix and may not require any work other work outside their criteria. Other instances may oppose this scenario, where the client finds comfort in your company and brings promise of fresh future projects. As the vendor you need to use your perception to gauge how much you can put into a client relationship. A client that may have potential work in the future will be worth the extra investment. By being professional and offering your best values, the future of your relationship is limitless.



Employee Prioritization

Wednesday, April 6th, 2011

As a vendor you will be required to often work with many individuals that make up your client as a whole or by dealing with an individual who represents the entire company. When you work with certain individuals however it is a common that they disassociate what the true purpose of the project is. An employee outside of the upper management ring is more likely to focus on their own personal needs and inquire about issues that relate solely to their position. Often this case of being assigned a primary contact to work with throughout the project will cause deviation from what has been deemed the plan of action. Although it is natural for tunnel vision to occur within projects it is important that as a vendor you take the responsibility to make sure that you are always on the same page as your client’s upper management. An individual may not have a grasp of the full picture that their respective company is aiming for. Accomplishing the goals set by the client as a whole should always be your main objective and should not be clouded by an individual’s side comments or ideas. It’s best that you keep your priorities in check and constantly refer back to the true decision makers before beginning or modifying existing specifications. Stepping away from the true issues will often result into prolonged work which can only lengthen the expected time for product completion.

Client Relations

Tuesday, January 25th, 2011

Success isn’t always measured in how much money you have but rather the connections and relationships that you establish with your clients. In service companies a majority of owners will distinguish a line between friends and clients to better protect themselves. This subsequently leads to an open door policy where customers flow in and out, leaving you empty handed when the tides change. What companies want are loyal clients where there is a strong sense of security towards each other.  Successful people are better equipped by their sociable abilities to form relationships with their clients and better smooth out transactions between both businesses. Sometimes the personal relationships between two people who own separate companies are able to smooth out conflicts when and if they arise. By forming relationships it further improves the level of trust and potential work on both parties ends.  A vendor/client relationship is not always something you should strive for but it’s important to establish business connections. By attempting to be more involved with your clients and putting more effort into interacting with them on a daily basis will give both of you a better sense of understanding for each other as well as open up many future possibilities.