Your Client Contacts

Working for a client can often be difficult due to the sheer number of employees trying to voice their opinion all at once. Although you will primarily work directly with a particular assigned individual it’s important that you understand the hierarchy of the client. At times your priorities will be clouded by other employees who feel that their own concerns should be remedied first. When others begin to ask of you it’s best to simply draw a line in the sand, but keep things in focus and ask management about any possible issues or new ideas that have been brought to your attention by other employees. If you follow the personal thoughts of someone who may not be as highly ranked within the project does not mean that they can steer you in the right direction. Always confirm before working on any employee concerns so that you don’t do anything that would be deemed unnecessary by the client. As the vendor you need to stay on top of the client project at all times and take all aspects into consideration while clearly staying within the boundaries. The underlying scope of work should always be your main priority as you take other employee feedback into account but ask permission before shuffling it into your agenda.

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